Delivery Information

Local Delivery (HK)

 

Shipping option(s) available:

Delivery Information

 

General Information

Orders with a value that is very similar to the tax-free limit may be assessed Duties and Taxes (D&T) due to currency exchange rate fluctuations between the order date and the customs clearance date.

Please contact your local customs office to check if the items are legal to import and if any further licenses or permits are required.

 

Customs Information

Visit the Customs and Excise Department for information on customs, import tariffs, and other topics.

 

Delivery

TM Wellness’ Estimated Delivery window reflects the majority of standard deliveries. However, due to air freight delays, Customs holds, or other unanticipated issues beyond TM Wellness’ control, certain orders may have extended transit times.

SF Express: There are no further fees due at the time of delivery.

Please contact SF Express Customer Service at (852) 2730 0273 for any shipping-related questions.

Contact Us

To contact our customer support, please click here.

 

International Delivery

Shipping option(s) available:
Delivery Information

 

Logistics Information

  • DHL receives orders from TM Wellness’ fulfilment centres and delivers them directly to customers.
    • In some countries, DHL employs the local postal service to provide final delivery to customers.
  • As this is an express delivery method, the order must go through customs inspection and clearance.
    • DHL will perform as a broker through customs and then bill the customer directly for customs fees.
    • DHL will also include a handling fee, which varies by the destination country.
  • Shipping costs depend on order weight.
  • Please be sure to fill in the consignee’s name and address in English, and do not use any special symbols.
    • Filling in the consignee’s name and address in a language other than English will result in delayed delivery or an error message.
  • Maximum order weight and order value limits vary by shipping destination.
    • Please review the carrier information displayed in the shopping cart to determine carrier restrictions in the destination country.
 

Customs Information

 
  • Customs laws and regulations vary by the destination country.
    • Check with your local customs for restrictions in your country.

Tracking information

  • This shipping method provides complete tracking from pickup to final delivery.
  • Tracking URL: https://www.dhl.com/hk-zh/home/tracking.html

Delivery Information

  • DHL requires customers to pay all fees prior to the delivery of the order.
  • A signature or passport/ID may be required to receive the order.
  • The typical delivery time is 2-7 business days.

Contact information

 
We recommend contacting DHL Express directly for specific and accurate information on the status of your order. Contact information is as follows:
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